The Fastest Way to 3x Your Customer Reviews — Without Chasing Anyone
If you run a coffee shop, barbershop, co-working space, or any local storefront business, you already know the power of word-of-mouth. Today, that word-of-mouth lives online — in the form of customer reviews.
But most business owners struggle with one big issue:
Customers rarely leave a review once they’ve walked out the door.
That’s where setting up a video review collection terminal at your location can completely change the game — especially when you use a reviews collection partner like trustEngine.
In this guide, we’ll show you exactly:
- How to set up a trustEngine Terminal in your shop
- What hardware you need (spoiler: very little)
- Why a DIY approach will cost you more in time, money and tons of missed opportunities
- How much it costs (hint: under $100/month for most businesses)
- What you’ll gain in SEO, trust, and customer engagement
Why Set Up a Video Review Collection Terminal?
Your customers are happiest in the moment — right after a great coffee, a smooth cut, a helpful session, or a great experience at your workspace.
The best time to capture a glowing review isn’t later through a follow-up email. (following up for a review later – you are bothering the user, they’ve moved on)
The right time? It’s right there in your space, while the customer is still smiling.
A video review terminal lets them:
- Leave a review in under 30 seconds
- Speak naturally (video or audio)
- Share their experience authentically
- Help your business earn trust publicly — on your site, your social feed, your YouTube channel and Google too (all with trustEngine)
Step-by-Step: How to Set Up a trustEngine Review Terminal
🔧 What You’ll Need:
| Item | Details |
|---|---|
| Tablet (iPad or Android) | 8–11 inch recommended for better visibility |
| Tablet Stand or Counter Mount | Lockable or weighted for public use |
| Wi-Fi Access | Standard business connection works fine |
| TrustEngine Account | Get started here for free and harness its full power (including the terminal) for under $100/month |
🛠️ Step 1: Create Your TrustEngine Business Account
- Visit trustengine.cc and sign up.
- Choose the Growth Plan ($49/month) or Pro Plan ($149/month).
- Connect your brand name, location, and logo.
- Set your review questions (customizable by industry).
You can also define review types:
- 📹 Video reviews
- 🎙️ Audio reviews
- 📝 Text-based (optional fallback)
🧱 Step 2: Install the trustEngine Terminal App
- Download the trustEngine Terminal App from the App Store or Google Play.
- Log in using your business credentials.
- The app will automatically configure for kiosk mode, disabling other tablet features.
- Plug in your tablet to a power source and set it to “always on” mode.
🖼️ Step 3: Set Up the Tablet on Your Counter
- Choose a location with good lighting and visibility, near checkout or exit preferably.
- Use a stand that keeps the tablet secure and angled for customer use.
- Add a small sign (optional). The screen can have this message
“Loved your experience? Leave us a 30-second review — no login needed!”
Customers tap once. Speak once. Done.
🔒 Step 4: Set Moderation & Privacy Settings
TrustEngine lets you moderate:
- Reviews before they go public
- Flagged or inappropriate content
- Anonymous vs. verified reviews
You control what gets published and where it shows up.
📈 Step 5: Embed Reviews on Your Site & Share
trustEngine automatically creates for you:
- A review widget you can embed those reviews on your website
- SEO-rich structured data (great for search rankings)
- TrustEngine-hosted review page for your business that you can link in your bio, SMS campaigns, and ads
Pricing Breakdown
| Plan | Cost | Features |
|---|---|---|
| Growth | $99/month | Up to 500 text reviews, 1 terminal, video/audio/text, SEO-ready |
| Pro | $179/month | 1500+ text reviews, multiple terminals, advanced analytics and more |
| Tablet/Hardware | $150–300 one-time | Use your own or buy a preconfigured device from TrustEngine |
Most SMBs go live for under $100/month with no technical setup required.
Why Not DIY It?
Trying to build a DIY review terminal (with Google Forms + iPad + Zapier + review moderation + embed tools) will cost you in:
- Time to build + debug
- Low-quality UX for your customers
- Zero video review functionality
- No moderation or SEO enhancements
- Privacy and compliance risks
- No analytics, integrations, or support
DIY = fragmented.
trustEngine = purpose-built for SMBs.
The Result: 3x More Reviews, 10x More Trust
Businesses using TrustEngine review terminals report:
- 3x the review volume in the first 30 days
- Shorter sales cycles for new customers
- Better SEO performance due to rich content
- Increased word-of-mouth traffic from authentic customer voices
You don’t need a marketing agency or tech team.
You just need to let your happy customers speak.
Start Collecting Video Reviews This Week
➡️ Sign up for TrustEngine
➡️ Get the trustEngine Terminal App